Data Protection Policy for RAMRaiders

1. Introduction

At our RAMRaiders, the protection of your personal data is one of our top priorities. Whether you are browsing our game library, creating an account, participating in forums, downloading content, or playing online, we are committed to ensuring that your personal information is processed securely, transparently, and in compliance with applicable data protection laws. This Data Protection Policy outlines the principles and practices we apply when collecting, using, storing, and sharing personal data. It is our aim to foster an environment where players can enjoy gaming with full confidence that their data is respected and protected.

2. Scope and Applicability

This policy applies to all users, visitors, and registered members of our platform who interact with any of our services related to computer games. This includes web services, game clients, account management systems, newsletters, community features, and any other digital channels under our control. The policy covers both online and offline data collection methods, ensuring consistency in the protection of user rights.

3. What Personal Data We Collect

Depending on how you interact with our services, we may collect the following categories of data:

Account Data: Username, email address, password, profile picture, and preferences.
Identity Information: Full name, age or date of birth, and language settings.
Contact Information: Mailing address, phone number, and billing address if required for purchases.
Payment Information: While actual card data is processed by third-party payment providers, we store transaction identifiers, amounts, and purchase history.
Device Information: IP address, device type, operating system, hardware specifications, and browser information.
Gameplay Data: Game usage statistics, high scores, achievements, player behavior, saved progress, and logs of in-game actions.
Community Contributions: Forum posts, reviews, chat logs, support tickets, and any feedback you submit.
Cookies and Tracking Data: Information gathered through analytics and functional cookies, including session data and behavioral metrics.

We never knowingly collect sensitive data unless strictly necessary and with explicit consent.

4. How We Collect Your Data

We gather data through the following methods:

Directly from you: When you register an account, make a purchase, submit a support request, or voluntarily fill out a survey or form.
Automatically: Through cookies and similar technologies, we collect technical data during your browsing or gameplay sessions.
From Third Parties: Data may be provided by payment processors, authentication services (like login via social networks), or game publishers integrated with our platform.

5. Legal Basis for Processing

We process your data based on the following legal grounds:

Contractual necessity: To provide services you requested, such as account creation, game access, or support.
Legal obligations: To comply with consumer, tax, fraud prevention, or other regulatory requirements.
Legitimate interest: To improve our services, ensure platform integrity, and protect our users.
Consent: When legally required (e.g., for optional marketing or analytics), we will request your clear and informed permission.

You have the right to withdraw your consent at any time.

6. How We Use Your Data

Your data may be used for the following purposes:

To register and maintain your account and provide access to purchased or free content.
To personalize your gaming experience with content recommendations and settings.
To monitor system performance and enhance platform security.
To send important service communications, including system updates or account-related notices.
To process payments and verify transactions.
To enable social features such as leaderboards, multiplayer matchmaking, and chat.
To provide customer support and resolve technical issues.
To analyze usage trends for game balancing and platform optimization.
To enforce our terms of use and prevent misuse, including cheating, hacking, or policy violations.

We never use personal data for automated decisions that could have significant effects on you without appropriate safeguards and human oversight.

7. Data Retention

We retain personal data for as long as it is necessary to fulfill the purposes for which it was collected, including:

While you have an active account with us.
For legal, accounting, and compliance requirements.
To maintain service records or resolve disputes.
For analytics or platform integrity in anonymized or aggregated form.

When your data is no longer needed, we securely delete or anonymize it.

8. Data Sharing and Disclosure

We only share your personal data with trusted parties and under strict conditions:

Internal Teams: For customer service, security, moderation, and game development functions.
Service Providers: Such as hosting services, cloud platforms, analytics providers, and payment processors, all of whom are bound by confidentiality agreements and required to comply with data protection laws.
Game Developers and Publishers: When game content is provided by third parties and user data is required for gameplay or account linkage.
Authorities: Where legally obligated to cooperate with investigations or proceedings.
Business Transfers: In the event of a merger, acquisition, or reorganization, your data may be transferred under conditions that preserve your rights.

We never sell your data or share it with advertisers without your explicit permission.

9. International Data Transfers

Some of our service providers or servers may be located in other countries. In such cases, we ensure that appropriate safeguards are in place, such as:

Data processing agreements with standard contractual clauses.
Assessments of data protection standards in the recipient country.
Technical and organizational security measures to prevent unauthorized access.

10. Security Measures

We implement robust security protocols to safeguard your data:

Secure socket layer (SSL) encryption for data transmissions.
Password hashing and encryption of sensitive data.
Firewalls, intrusion detection systems, and multi-layered access control.
Regular security assessments and audits.
Training of staff on data protection principles.

While no system is completely immune to risk, we continuously monitor and improve our defenses.

11. Your Rights as a User

As a data subject, you have the following rights:

Access: You can request a copy of the personal data we hold about you.
Correction: You may request the correction of inaccurate or incomplete data.
Erasure: You can ask us to delete your data when no longer necessary or when consent is withdrawn.
Restriction: You have the right to request limited processing under certain circumstances.
Objection: You can object to processing based on legitimate interest or for direct marketing.
Portability: You may request to receive your data in a structured, commonly used format.
Complaint: You have the right to file a complaint with a data protection authority if you believe your rights have been violated.

Requests can be submitted via our support or privacy contact address. We will respond in accordance with applicable legal timelines.

12. Children’s Data

Our services are not intended for users under the age of 13. If we learn that we have inadvertently collected personal data from a minor without parental consent, we will promptly delete such data.

13. Policy Updates

We may update this policy to reflect changes in technology, legal requirements, or our practices. If significant changes occur, we will notify you via email or platform messages. The updated policy will be available within our services with a revised effective date.

14. Contact Information

If you have any questions about this Data Protection Policy or your personal data, please contact our Data Protection Officer:

RAMRaiders Privacy Team
4/200 Dairy Flat Highway, Albany, Auckland 0632, New Zealand
[email protected]
+6499481915

We are here to help and ensure your data is handled with the care and respect it deserves.