Refund Policy for RAMRaiders

At RAMRaiders, we aim to deliver high-quality computer gaming experiences for players around the globe. We understand that sometimes, purchases may not go as planned—technical issues may arise, expectations may not be met, or accidental purchases may occur. This Refund Policy outlines the terms and conditions under which refunds may be granted, ensuring a fair and transparent process for all users of our computer gaming platform.

By purchasing any digital game, downloadable content, or related services through our platform, you agree to the terms laid out in this policy.

1. General Refund Guidelines

Our refund policy is designed to protect both the interests of our customers and our platform. Refund requests are considered based on the type of content purchased, usage history, the timeframe of the request, and any technical issues associated with the product.

Refunds, when approved, are processed through the original method of payment. Depending on the payment provider, it may take between 7 to 10 business days for the refunded amount to reflect in your account.

2. Digital Game Refunds

2.1 Eligibility Conditions

• The refund request is submitted within 14 calendar days of the original purchase date.
• The game has been played for less than 2 hours across all user accounts associated with the purchase.
• The game has not been gifted, resold, or significantly altered.
• Refunds requested beyond this time window, or for games that have exceeded the 2-hour play threshold, will generally not be approved unless the game suffers from serious technical faults.

2.2 Bundle Purchases

• Game bundles, including collections or packs containing multiple titles, may be refunded if:
• No game in the bundle has been played for more than 30 minutes.
• The request is made within 10 calendar days of purchase.
• No exclusive content or bonuses have been redeemed.
• Partial refunds for individual games within a bundle are not supported.

3. Downloadable Content (DLC) and Game Expansions

• Refunds for DLC and expansions are available under the following conditions:
• The content has not been downloaded, installed, or launched.
• The request is submitted within 7 calendar days of the purchase.
• The associated base game has not been refunded or is still active on your account.
• Once the DLC or expansion is accessed or if it modifies your gameplay in any way, it becomes non-refundable unless proven to be defective.

4. Virtual Goods and In-Game Currency

All virtual goods, such as skins, weapons, characters, or currency purchased for use within a computer game, are generally non-refundable due to their consumable nature. However, exceptions can be made in the following scenarios:

• You were charged multiple times for the same item.
• The item was not delivered successfully due to a technical issue.
• The item was purchased due to a verified error or unauthorized transaction.
• Refund requests for such cases must be submitted within 3 days of the transaction date.

5. Subscriptions and Memberships

5.1 Initial Purchase

Refunds are available within 7 days of the original purchase date, provided that no premium features or exclusive content have been accessed.

5.2 Renewals

Subscription renewals are refundable if requested within 3 days of the renewal charge and if no gameplay or content usage has occurred after renewal.

Recurring subscriptions can be canceled at any time through your account settings to prevent future charges.

6. Pre-Orders

• Pre-ordered games may be canceled and refunded at any point before the official release, assuming no early access or bonus content has been claimed.
• Requests made at least 2 days prior to the game’s release will be fully refunded.
• After release, the standard refund terms for digital games apply.

7. Gifted Games

• Games purchased as gifts can only be refunded if:
• The gift has not been redeemed by the recipient.
• The refund request is submitted within 14 calendar days of purchase.
• Once a gift is accepted or redeemed, it becomes non-refundable.

8. Technical and Compatibility Issues

If you are unable to use a purchased game due to technical problems, such as:

• Failure to install or launch,
• Incompatibility with your hardware or operating system,
• Continuous crashing or freezing,

you may request a refund within 10 calendar days of purchase. Our support team may require you to provide diagnostic logs or proof of the issue to determine eligibility.

9. Unauthorized Transactions

• If you believe that a purchase was made without your authorization:
• Report the issue within 5 calendar days of the charge appearing on your account.
• Provide supporting documentation or account activity details.
• If verified, we will process a full refund and take necessary security actions on the account.

10. How to Request a Refund

• Log in to your account.
• Access your purchase history and select the product you wish to refund.
• Provide a clear reason for your request.
• Submit the request through our dedicated support channel.

Our support team will review your request and respond within 3 to 5 business days. If additional information is needed, we may reach out to verify your claim.

11. Limitations and Exceptions

• The following are not eligible for refunds:
• Products purchased through third-party retailers or marketplaces.
• Services rendered, such as coaching, tournaments, or community events.
• Games banned due to user misconduct or violation of terms.

In cases of refund abuse or repeated excessive requests, we reserve the right to deny future refund claims and limit refund privileges for your account.

12. Policy Modifications

This Refund Policy may be revised occasionally to reflect platform changes, legal requirements, or operational improvements. All updates become effective upon publication. We recommend reviewing this policy periodically.

Final Words

At RAMRaiders, we are committed to ensuring that your experience with computer games on our platform is enjoyable, fair, and reliable. If you have any concerns regarding a purchase or require additional assistance, our customer support team is here to help.

Thank you for being part of our gaming community.